Familiarize yourself with some basic terminology that we will be using throughout the course. This lecture gives you an overview of the entire course that includes,
Zoho CRM: descripción general Zoho CRM es un software de gestión de relaciones con el cliente (CRM) bajo demanda para gestionar las relaciones con sus clientes de forma eficiente. Es eficiente porque Zoho CRM ayuda a optimizar las funciones de ...
Automation is simply the process of programming a machine or a piece of software to do an action or a set of actions automatically. Watch this lecture to learn: Why you need automation for your business?
Apart from a predefined set of modules, fields and email templates Zoho CRM comes with a facility for you to customize your CRM to suit your exact business needs. For example, you can: Modify some of the pre-existing fields. Add new modules and more.